Q: How do I monitor the process of my order?
A: After placing an order and confirming all its contexts, you will be able to monitor the status of your order by going to 'My Account' link located at the top of AirMattressDirect.com home page. Additionally, you will get an email confirming each step of the process, including one when shipped with a link to the tracking number.
Q: What does it mean when my order says: pending, shipped, cancelled?
A: Pending means that you have placed the order and it is now in the processing stage. In this stage we make sure that the item/s you chose are ready to ship, that your method of payment has all the information necessary, that the method of shipping is compatible with the item/s we ship and finally we process your payment.
Shipped means that your order has shipped. At this stage you should have gotten an email with a list of items that shipped and a link to the package tracking number.
Cancelled means the order has been cancelled by a request from the customer or by AirMattressDirect.com. For more details you may email our sales department.
Q: What happens if you don't have my item available to ship?
In a case where an order has been placed and there is no availability for the item/s, a sales representative will contact you by email or by phone to inform of the delay and give an approximate date of shipping. The representative may also suggest an alternate product for the ordered one. If only part of an order is not available to ship, the available products will be processed and shipped and the others will be backordered and shipped as soon as new inventory reaches our warehouse.
Q: How do I know if AirMattressDirect.com received my order?
As soon as you completed the order process and confirmed its context, you will receive an email of confirmation. Then, within the one business day (excluding Holidays and weekends), and after our sales department had a chance to verify all the information supplied, you will receive an email with payment instructions if necessary. There after we will notify you by email every step of the way.
Q: How long do you keep my order status history?
A: Your order status history will be available for 6 months from the day we ship your order.
Q: Which payment methods do you accept?
currently accepts Visa, MasterCard, Discover and Diners Club. We also accept payments by Google Checkout, Money Orders, Cashier's Checks, bank wire transfers and Western Union.
Q: How can I place an order?
A: Best, fastest and most efficient way is to go directly to our web site and register for an order there.
Q: Can I order by phone?
A: We do not accept phone orders.
AirMattressDirect.com is an Internet company and has invested into the latest and most hi-tech resources to make your on-line order processing as easy and as friendly as possible. In order to keep our sales prices as deeply discounted as they are, we only accept on-line orders. Should you encounter difficulties, you may call or email us, and one of our sales representatives will be very happy to walk you thru.
Q: Can I pay by phone?
At this time we only accept payments on-line.
Q: I am in your area; can I pick up my order at your place?
is open to the public.
Q: How do I pay with paypal?
Once your order is placed, you may select PayPal as your payment option. After we will review your order, we will email
you a payment request. Please only make your payment through that link.
Q: Can you ship an order to my work place or to another address?
A: If you pay by Money Order, Cashier's Check, bank wire transfer or Western Union, we will ship to any destination. If paying by credit card, you should have your work address listed as an alternate shipping address with your issuing bank. This is done for security reasons to prevent any fraudulent charges on your card. Orders that are paid via PayPal will only be shipped to the confirmed address that is listed with PayPal.
Q: Can I send an order to someone as a gift and make sure that the price does not show on the packing slip?
A: Yes, you can. You must make a remark with the order of this fact so special packing slip can be inserted.
Q: Can I add or delete items from my order if I change my mind?
A: Yes you can. If you want to change your order, please let us know as soon as possible by email.
We will check the status of your order and attempt to make the necessary changes. If your order has already shipped, we will not be able to make any changes and return/exchange policy will go into effect.
Q: What do I do if I want to cancel my order?
A: Contact us right away by email with the request.
Orders that have been shipped cannot be cancelled and return for refund policy will take effect.
Q: What happens if there are issues with my order?
A: If there are any issues with your order, you will be contacted by a customer care representative via email or phone call.
Q: I noticed that the price of merchandise that I bought yesterday, went down today, am I getting ripped off?
A: No, you are definitely NOT!! Our advertised selling price is always the same for everyone. Prices fluctuate based on our purchase price.
Q: What is your delivery policy?
will attempt to deliver your package anywhere. We cannot determine exact delivery time. For more specific delivery details, please refer to your tracking number.