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  Our pledge to our customers   Warranty Information
  Satisfaction and Privacy Guarantee   Shipping
  Payment methods   Links
  Orders   Copyrights & trademarks
  Returns and Exchanges  
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bg Our pledge to our customers
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We, at AirMattressDirect.com, offer only top quality branded products. All products sold by us are brand new, factory fresh and first quality (unless otherwise specified in the description).

For Additional info, please contact our Customer Service & Support dept.
by email or by phone 800-367-2842.

Hours of operation: 10:00AM-5:30PM (EST) MONDAY-FRIDAY
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We are 100% committed to keeping you, our customer, satisfied. If, for any reason, you are not 100% satisfied with your purchase, we will gladly issue a Return Authorization for exchange or credit, when requested within 30 days of shipping date.

Exceptions and exclusions may apply, please read the returns and warranty information below.

When shopping with us, your privacy is 100% protected. Our state of the art server employs the latest SSL (Secure Socket Layer) encryption technology. Your personal information is encrypted so no one will be able to read it over the Internet. Your information is also protected by the highest industry-standard firewalls, and other cutting edge security products, to ensure your privacy.
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Credit Cards:
We accept Visa and MasterCard issued by a US bank. Shipping requests to an address which differs from the billing address may be subject to additional verification and in some cases may not be accepted.

PayPal:
We ship to PayPal confirmed USA addresses only.

Cashier's Checks/Money Orders:
Must be issued by a reputable institution

For Additional info, please contact our Sales dept.
by email or by phone 800-367-2842.
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Order Acceptance Policy:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order, to accept or decline your order for any reason.

Order Cancellation:
If for any reason you wish to cancel an order prior to shipping, please contact our Customer Service dept. by email or by phone 800-367-2842. "Special order" items, may be assessed a cancellation fee. When an order has already been shipped, our regular return policy will take effect.
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All mattresses sold by us are covered by our Return Policy. We will accept mattresses for return within 30 days of the original invoice date. Your purchase maybe returned for refund or exchange for the same or a different item. All returns require a Return Authorization Number (RA#), and the following terms must be met:

- A refund may be given as long as the product is not stained or damaged beyond normal use. Please do not tape or write anything on the item or its original packaging! We reserve the right to refuse a return on any product that does not meet these requirements.

- Please do not return a package until you have obtained RA#. Be sure to properly package your return to avoid damage. Customers are responsible for shipping and insuring their package at full value. Shipping must be with a reputable carrier with an on-line tracking system. Packages lost, stolen or damaged during a return to us are the responsibility of the customer.

- In general, we will require you to attempt and fix your mattress using the patches provided before the mattress can be authorized for return.

- Please note that pillows and sheets that have been opened are not returnable for refund due to hygiene concerns. Defective items will be handled accordingly.

Return of defective products:
Items that arrive with a manufacturer defect will be replaced (when returned within 30 days). Buyer is responsible for shipping the item back to us. Once received and evaluated for exchange, the replacement will be shipped back to the buyer at no additional costs.

Return for exchange to an alternate product that is equally or higher in value:
Items returned in brand new resalable condition will not be assessed a restocking fee. Items that were sold with free shipping will have the amount paid by our company to the shipping carrier deducted from the credit amount towards the new item.

Refunds:
All returns for refund may be assessed a restocking fee, taken from the product's value.
All refused packages have shipping charges both ways deducted from the refund amount.
Shipping and handling charges are NOT refundable. Items that were sold with free shipping will have the amount paid by our company to the shipping carrier deducted from the refund amount.
Please allow 5-7 business days for your refund to be processed.
All refunds will be issued in the same manner that payment was received.
  • Credit Card payments will be refunded via direct credit to the same credit card.
  • PayPal payments will be refunded via PayPal to the original payee's email account.
  • Money Orders and Cashier Check payments will be issued a refund by company check.
-- Original Shipping and handling charges are NOT refundable --

Holiday return policy:
Our 30 day return policy will be extended for the holiday season each year. All purchases made from Thanksgiving Day through December 24th, will have until January 24th of the following year to return a purchase under our normal return policy procedures. As part of our original policy, any returns must be in brand new, resalable condition with no missing parts to be eligible.
For Additional info, please contact our returns Dept.
by email or by phone 800-367-2842.

Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.

**Merchandise returned as defective, in which the defect cannot be verified, will be returned to the buyer at his/her expense.
 
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Our products are warranted to be free from defects in material and functionality under normal use for a period of 30 days from the original invoice shipping date. Some products have longer warranties. Please check the individual item?s page for the specific warranty your item comes with. Any defects found after this period may be eligible for warranty repair. We will help our customers obtain service in these instances. Any bed or other product that has been abused will automatically have its warranty voided.

Items returned for warranty service may be repaired or exchanged at our own discretion. If repair is not completed and the same item is not in stock, we reserve the right to replace the item with a similar model or issue store credit for the current value (not to exceed the original purchase price).
The cost of shipping the product to and from our warehouse upon completion of the repair or exchange, is the responsibility of the buyer.
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We use a variety of shipping methods that are offered by several shipping companies. We reserve the right to use any of these companies to fulfill your order, at our discretion. Please note that orders valued over $250 may require a signature for delivery.
Most 'in stock' items will be shipped the same day. Any orders placed or paid for after normal business hours will be shipped the next business day (M-F).
Orders are shipped fully insured and double-boxed for extra protection.

UPS & USPS:
We use UPS & USPS Services for daily pickups of our shipments. We offer all their services, domestically and internationally (where available). Our shipping charges are calculated by our 'shipping calculator'. It is at our discretion to select which shipping company will be used for the actual shipment of your order. Note: UPS are all for M-F deliveries. Saturday deliveries incur an additional charge and you must contact us for a quote.

Additional Shipping information:
Please contact our Sales Dept. by email or by phone 800-367-2842. For your special shipping needs or any additional information that you may require. Tracking information, whenever available, will be provided for your review on-line, by logging in to 'My Account' on our web site. Additionally, you will be notified by email when your order is shipped.

Damaged Shipments:
Should your shipment arrive damaged or abused in transit, it is best to refuse it and make a notation of that fact with the delivery person. Please notify us immediately by contacting our Customer Service Department by email or by phone 800-367-2842.
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Some information may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that AirMattressDirect.com is not responsible for the operation of or content located on or through any such site.
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All information and operations are done by AirMattressDirect.com. None of the content may be copied or transferred for any purpose. AirMattressDirect.com is a trademark. All custom graphics, icons, logos and service names are trademarks or service marks of AirMattressDirect.com. All other trademarks or service marks are property of their respective owners. The use of any AirMattressDirect.com trademark or service mark without AirMattressDirect.com's express written consent is strictly prohibited.

All product names and company logos mentioned herein are the trademarks of their respective owners. All ®REGISTERED MARKS, TRADEMARKS, TRADENAMES, SALES MARKS, © Copyright symbols indicate ownership of trade names, brands, products, and images by their respective companies, who reserves all intellectual property and other rights. No license is granted with respect to use of these rights. Use of manufacturer's name, product names, product images, or other registered trademark, patent, sales marks, where they appear here are for brand recognition and model description purposes only not to be confused with AirMattressDirect.com trade name or logo. WE DO NOT knowingly infringe on others established intellectual property rights.

Prices, promotions, terms and conditions are subject to change at the discretion of AirMattressDirect.com without notice (including after an order has been submitted). All photos are for illustration. Please note that it is possible that errors, inaccuracies or omissions may be found in product descriptions, pictures, pricing and availability, as well as our Ebay listings. We apologize for any inconvenience this may cause.

BY USING THIS WEBSITE, YOU AGREE TO BE BOUND BY ALL OUR TERMS OF USE, AS WELL AS ANY APPLICABLE LAWS. All Prices are quoted in US Dollars.
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